Return / Refund Policy

Any DSA/customer opting for refund for any reason needs to inform the Company about his/her intention in writing within 30 days from the date of the distribution of the goods or services to the direct sellers. No request for refund shall be entertained after the above stipulated time.
Request for refund can be made via email at info@nkmroyals.com or call our customer care executive at 08882388834 or message on WhatsApp at 08882388834.
For customers who cancel their order before the product is shipped or return the delivered package un-opened within 30 days of ordering, the company will refund 100% of the invoice value.
However, if the package is opened and then returned, contents of package would be assessed by a team of 3 persons termed as “Returning Officers” (to be decided and changed from time to time) on receipt of the same. The videography/ photography of the same may be made in case of opened package. Refund amount in such cases shall be as follows:
1. In case of opened but undamaged and unused product (damaged outer packing only) 75% refund shall be allowed.
2. In case of short return, the refund amount will be arrived at after deduction of the invoice value of short items from the 75% of the total invoice value.
3. In case of damaged/ used return, the cost of restoring/ replacement of damaged/ used product shall be ascertained & deducted from 75% of the total invoice value.
All refund requests shall be processed and paid within thirty working days.
All refunds shall be made by NEFT/ through payment Gateway as the case may be.
If the package has been shipped to the customer, the customer must hand it over to the courier specified by the company. However, if the company is not able to arrange pickup, the customer will be requested to ship it to the company on “To Pay Basis” and the company will bear the cost of reverse pickup.

Exchange Policy

Any Customer or direct seller can exchange his or her order of saleable goods within stipulated time period of 60 days. “Saleable goods: means unused and marketable goods or services which have not expired, and which are not seasonal, discontinued or used for special promotion;”

Contact Us

If you have any questions about these Terms, please contact us.